Refund policy

Return and Refund Policy

At SurpriseDigs, we take pride in offering unique, hard-to-find, and pre-owned luxury fashion pieces. To maintain the integrity and exclusivity of our inventory, all sales are final. This policy means that we do not accept returns, exchanges, or offer refunds on any items purchased through our store.

Exceptions to Our Final Sale Policy

We strive to ensure that you receive your items in excellent condition and as described. However, under the following circumstances, we may process a return or refund:

1. Item Not as Described:

If the item you receive differs significantly from the product description or photos provided on our website, please contact us within 7 days of delivery. Examples include:

  • Wrong item sent.

  • Significant damage not disclosed in the product description.

Items must remain unworn, unused, and in the same condition as received.

2. Defective or Damaged Items:

  • If your item arrives damaged during transit, we may offer a replacement (if available) or a refund.

  • Please provide clear photos of the damage and the packaging within 7 days of delivery.

How to Request an Exception

To initiate a return or refund request under the exceptions above:

1.Email us at admin@surprisedigs.com with the following:

  • Order number.

  • Clear photos of the item, packaging, and any damage.

  • A description of the issue.

2. Our team will review your case and respond within 7 days with next steps.

Important Notes

  • Refunds will be issued to the original payment method only.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent).

  • We reserve the right to deny refund or return requests if the item does not meet the conditions outlined in this policy.

Measurement Disclaimer

Please note that all measurements provided in product listings are approximate. While we make every effort to ensure accuracy, variations may occur. Returns or refunds will not be accepted due to discrepancies in measurements.

Final Sale Disclaimer

By purchasing from SurpriseDigs, you agree to our final sale policy. We encourage customers to review product descriptions, photos, and measurements carefully before placing an order. If you have any questions about a product, feel free to contact us at admin@surprisedigs.com prior to purchase.